TERMS & CONDITIONS

These Terms and Conditions apply to bookings you make with us over the phone, via email, in-person or online. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Terms and Conditions.

Prices

All rates are quoted in AUD and are inclusive of GST (Goods & Services Tax).  Our ABN number is 68 565 784 439. All prices are subject to availability.

Deposit

Your credit card details will be required to confirm your booking. Please note that your credit card details are taken as a guarantee of your booking.  Full payment will be charged to your credit card within 10 days prior to check-in. Most major credit cards are accepted.

Amendment and Cancellation Conditions

Notice of amendments or cancellations must be provided in writing.  There are no refunds for Accommodation or Fully inclusive Packages identified as non-refundable. We will do our best to secure another booking to reduce or avoid the need for cancellation charges.  Rescheduling will be subject to the Amendment and Cancellation Conditions.

Gift vouchers are non-refundable.

Amendments

  • All amendments to Fully Inclusive Packages will incur an amendment fee of $55 per Package, in addition to any fees imposed by Third Party Suppliers.
  • Guests are encouraged to choose dates and times of Third Party Supplied Tours, Shows or Activities with care to avoid incurring amendment fees.

Cancellations

  • Bookings cancelled more than 10 days prior to arrival
    • Accommodation bookings – no penalty
    • Fully inclusive Packages –  incur a cancellation fee of $55 per Package, in addition to any fees imposed by Third Party Suppliers
  • Bookings cancelled up to and including 10 days prior to arrival (includes No Shows)
    • Accommodation bookings – 100% of booking
    • Fully inclusive Packages – 100% of booking

Travel Insurance

We strongly recommend all guests take out Travel Insurance that will cover guests in case they test positive for COVID-19 and need to amend or cancel, and therefore incur the above conditions.

General

Terms & Conditions below are for bookings made directly via the Mitchell Grass Retreat website. These Terms & Conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.

Late Check-Out

Late check-outs are available upon request. Please contact one of the team to check availability. Additional fees may be applied. A late check-out fee may apply if the accommodation is not vacated prior to the set check-out time of the property.

Guarantee Policy

A valid Credit Card is required at time of booking and a valid Credit Card must be presented at time of check-in.

No Party Policy

For the benefit of all guests, Mitchell Grass Retreat has a strict no party policy. In the event that any tent/guest is identified as having a party, the property reserves the right to immediately request all occupants of the tent to vacate the premises. In addition, the registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the tent, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

Identification

Upon arrival Guests may be asked to provide valid photographic identification for security purposes. The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in the name of the photographic ID.

Child Policy

Up to four children aged 3-16 years may be accommodated in our oversized Mulga Tents with two adults. Bedding for children will be in our Deluxe Outback Swags for an additional fee of $35 per swag per night. Infants 0-2 years are accommodated free of charge using existing bedding.

Under 18’s Policy 

All guests under the age of 18 years must be accompanied by a parent/guardian/responsible adult over the age of 18 years.  The property has the right to refuse any booking when the legal guardian over 18 years cannot provide current photo ID if requested on check-in.

Special Requests

We will make all attempts to satisfy special requests, however cannot guarantee.

Dietary Requirements

Any requests for special dietary requirement need to be advised more than 48 hours prior to arrival and are subject to availability.

Internet Access

Mitchell Grass Retreat offers free access to Wi-Fi internet in tents and common areas.  Mitchell Grass Retreat cannot be held responsible for non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorised online transactions using our Wi-Fi access.

No-Shows / Failure to Cancel

Each booking at Mitchell Grass Retreat is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a 100% penalty charge. If guests choose to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.

Limitation of Liability 

Notwithstanding anything contained in these Terms and Conditions to the contrary, Mitchell Grass Retreat both for itself and on behalf of their employees or agents, do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever.  They shall not be held responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.

Travel Insurance

We strongly recommend all guests take out Travel Insurance that will cover guests in case they test positive for COVID-19 and need to amend or cancel, and therefore incur the above conditions.

Links to Third Parties

Mitchell Grass Retreat does not control any Third Party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Mitchell Grass Retreat provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Mitchell Grass Retreat of the linked website or any information contained in it.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel.

Smoking

All tents are non-smoking.

Room Servicing

Accommodation is self-contained and does not include daily service.

Pet Policy

Service animals are welcome.  Other ‘fur babies’ on request.

Check-in Time:               15:00

Check-Out Time:            11:00

Longreach Hire Car

Please enquire about Longreach Hire Car and packages.